How long does shipping take?

Orders usually arrive within 15 - 18 business days. Delivery times can vary depending on the country. Once your order ships, we’ll send you a tracking number by email so you can follow it every step of the way.

What is your return policy?

You can return items within 30 days. from the delivery date, as long as they’re unused, in their original packaging, and meet our return eligibility requirements. To start a return, contact us at teamnovohive@gmail.com.

Are your products covered by a warranty?

Some of our products include a 1-year manufacturer’s warranty”. You’ll find warranty details on each product page. If you have any issues, just send us an email at teamnovohive@gmail.com.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, . 

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use it on our Order Tracking page or on the courier’s website to see the latest updates.

Do you ship internationally?

Yes, we ship to  EU Country . International delivery times may vary, so please check our Shipping Policy  for details.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancel, contact us at teamnovohive@gmail.com within 24 hours. After that, we may not be able to make changes.